SHIPPING & RETURNS
Clear policies so you can order with confidence.
Free Shipping
We offer free shipping on all orders within the Philippines. No minimum spend required.
Processing & Delivery
We are based in San Juan, La Union. Orders are processed within 1–2 business days after confirmation.
- Luzon province: Estimated delivery 2–5 days
- Metro Manila: Estimated delivery 3–7 days
- Mindanao: Estimated delivery 7–10 days
- You will receive updates once your order is confirmed and when it ships.
Payment Options
- GCash – Pay via GCash after order confirmation (details will be provided).
- Cash on Delivery (COD) – Pay when your order arrives.
We currently process orders via Messenger / WhatsApp for personal confirmation and support.
Returns & Exchanges
We want you to love your piece. If there’s an issue with size, print quality, or manufacturing defect:
- Contact us within 7 days of receiving your order.
- Items must be unworn, unwashed, and in original condition with tags.
- Exchanges are subject to available stock.
- Return shipping for size exchanges may be covered by the customer unless the issue is our fault (wrong item, defective print, etc.).
Message us on Instagram, Facebook, Messenger, or WhatsApp and we’ll sort it out quickly.
Order Issues
Lost package, wrong size received, or any other concern? Reach out immediately:
- WhatsApp / Call: 09684946133
- Instagram: @awakenedash.ph
- Email: awakenedashph@gmail.com
Frequently Asked Questions
How long does delivery take?
Orders are processed in 1–2 business days (we ship from San Juan, La Union). Estimated delivery: Luzon province 2–5 days, Metro Manila 3–7 days, Mindanao 7–10 days.
Is shipping really free?
Yes. We offer free shipping on all orders within the Philippines — no minimum spend.
How do I pay with GCash?
Select GCash at checkout. After you send your order via WhatsApp/Messenger, we’ll provide payment details and confirm once paid.
Can I exchange if the size is wrong?
Contact us within 7 days of receiving your order. Items must be unworn and in original condition. Exchanges depend on available stock.
Which sizes are available?
S, M, and L are typically available. XL and 2XL depend on stock — unavailable sizes are greyed out on the product page.
How does Cash on Delivery (COD) work?
Select COD at checkout, complete your address, and pay the courier when your package arrives. Have the exact amount ready.
How do I track my order?
Use the order reference (e.g. AA-XXXX) on the Track Order page. Logged-in customers can also open My Orders.
Can I cancel my order?
Yes — if status is still “To Pay”, open My Orders and tap Cancel Order. Once payment is confirmed or shipped, message us instead.